FAQ’s

Will My Money Be Refunded Or Will I Get A Credit Voucher?

In case of exchanges, we will credit the amount you paid for the products as a credit into a registered online account, however an exchange is subject to availability of the item in our stock. We do not process any refund unless there is a serious damage or quality defect to the garment. Our experts will perform a quality check to confirm, if any complain has been raised before issuing the refund.

What Shipping Method Does The Website Use?

We use a large network of courier partners to deliver your products including Blue Dart, Delhivery, and Speed Post for domestic orders, and Fed Ex and DHL for International Orders.

What Are The Charges For Shipping In India?

Shipping is free within India.

Are There Any Charges For International Shipping?

Yes, we levy a minimal shipping fee to deliver goods internationally, depending upon the courier charges to the country.

How Long Until My Order Ships?

Once you place the order, we will aim to dispatch the order in 10 – 15 days, as all the garments are hand painted, it takes certain amount of time in processing the garment. Should there be a delay, you will be informed by the Customer care team.

How Does Cash On Delivery Work?

COD is only for orders below 5000 Rupees.
Once you have placed your order with selecting payment method ‘Cash On Delivery’, we follow a simple process:

You will receive an email to inform you that we have received your order and details.

Is There An Additional Charge For Cash On Delivery?

Yes, COD orders have an additional charge of 150 Rupees, which is non-refundable.

Do I Need To Set Up An Account To Place An Order?

No, you do not need to sign up to place an order. You can check-out as a guest, however you would not be able to check the status of the order, as a guest. You can hence connect with info@hasratesassy.in, in this case.

I Am Based Out Of India And I Want To Place An Order For A Delivery Abroad. Is It Possible?

Yes, we ship across the world.

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